Director Emergency Services (Panama City, FL)

Job Description:


Panama City, FL




SHIFT: No Weekends
SCHEDULE: Full-time

$10,000 signing bonus for qualified candidates

Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of Healthcare system we’re connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.

We offer an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO, medical, dental, flex spending, life, disability, tuition reimbursement, student loan repayment program, employee discount program and employee stock purchase program. We would love to talk to you about this fantastic opportunity.

This hospital is located in Panama City, Florida, is a 223-bed acute care hospital. We have proudly served the surrounding communities for over 40 years. As a fully accredited healthcare facility, we strive to provide the latest in the state-of-the-art technologies and best practices for our community. With more than 1,200 employees and 600 physicians, our number one priority is to exceed our patients’ expectations with the highest quality and most compassionate care.

As Director of Emergency Services Department, you will oversee this 44-bed emergency room while leading 3 direct reports (managers) and approximately 48 total employees. You will also assure service, growth, development, personnel management, and resource allocation and management controls are in order to ensure consistent high-quality patient care in the Emergency Department.

Major Responsibilities:


Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents.
Advances the patient experience agenda in the Emergency Department.


Coaches immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance.
Adheres to all Human Resource policies.
Effectively communicates departmental, organization and industry information to staff.
Facilitates evidence based employee engagement practices.
Effectively builds strong relationships and networks to deliver upon organizational and department goals.
Participate in employee and patient rounding and identifies and mentors potential future leaders


Enforces standards of emergency department care and develops processes to measure and ensure consistent compliance.
Develops, implements, and evaluates an ongoing emergency services program which assures quality patient care consistent with the Hospital mission.
Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.
Oversees a PI program that consistently monitors and evaluates critical aspects of care.
Is responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.
Follows the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens.


Seeks new program strategies and/or program enhancements which would expand patient services.
Develops, prioritizes and defends a capital equipment requests.
Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources.


Advances the growth agenda for emergency services.

Demonstrates a poised and confident demeanor that reassures others and commands respect within the organization and the community.
Develops and builds strategic external networks.

Promoting consistent positive patient interactions that advance the agenda of unparalleled patient service
Practicing and adhering to the “Code of Conduct” philosophy and “Mission and Value Statement”
Performing other duties as assigned emergencyservicesleadership


Education & Experience:

Bachelor's degree in nursing required
Master's degree MHA, MSN, MBA, or related field preferred
3+ years of experience in emergency services required3+ years of experience in a leadership role preferred
or equivalent combination of education and/or experience
Licenses, Certifications, & Training:
Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation required
Advanced Cardiac Life Support (ACLS) required
Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) required
Basic Life Support (BLS) required
Knowledge, Skills, Abilities, Behaviors:
Knowledge of human resource management, program development, fiscal management skills, and familiarity with regulatory and accrediting agency standards preferred

General Comments
Additional Info:

Must have BSN
Looking for a leader that is good at Metrics
Must have a strong Manager in ER in similar size hospital or ER Dir
Strong people person- rebuilding team/ trust/ staff
Someone with experience turning ED around
Not a Trauma facility
Will need to build up team/ come in and take lead
2 managers
1 FSED (11 bed) nurse managers at FSED
1 new FSED being built will be open 2022 (conversations about a 3rd FSED)
Reports to CNO
A lot of growth

Overall Summary

· 222 Bed Facility in Panama City, FL

· Adding 16 ICU beds, 22 med surg beds and 18 inpatient rehab. Additional should be operational in 15 – 18 months

· Positioned well in the community

· Cared for the community post Hurricane – Provided us a positive outlook in the community

· Really the hospital of choice now in community - community knows that they are there for them

ED Summary

· Renovated and expanded in Jan 2019

· 44 beds – 12 set aside for pediatric ED but has become inpatient hold recently and dispersed throughout the entire ED AND 8 additional bed in the Modular ED (adjacent and outside)

· Sometimes the ED staff is having to take care of inpatient holds

· Prior to COVID they saw ~200 patients/day. Now they are seeing ~130 patients/day

· Sun, Mon, and Tues are their busiest days

· Inpatient Holds start Sun and typically run through Thursday

· They are below goal on low acuity stay – Goal 68 minutes and currently at 75 minutes

· Level III discharge length is extremely high – in low 200 minutes and goal is 145 minutes

· Overall discharge length is also high. Goal is 125 minutes and they are at 190 minutes

· They have ~ 48 FTEs

Compensation: 110- 120K MAX some FLEX earn up to 15% in incentive bonuses

Sign on: 10K SIGN ON

Relo: Yes case by case (10k) HCA grosses it up/ not taxed